UCR

BAS IT Services



BAS IT Services


Welcome to the BAS IT service center. If you need help, please choose one of the options below.

BAS - IT FAQ       BAS - IT Helpdesk
Shared Services Welcomes Housing & Dining
Written By: bsexton - August 25th, 2016 @ 4:01 pm

 

 Welcome from your Shared Services Desktop Support Team

On behalf of Shared Services Desktop Support Team, I would like to take the opportunity to welcome you all. The Shared Services support footprint includes over <insert number> end-user systems, and includes more than <insert number> departments on campus.

 

We strive to give our customers the tools, access, and information when and where they need it. We support the campus’ strategic direction by providing a best in class service experience for our clients.  Our service menu is dynamic and evolving to meet your needs as our customer.

 

Everything you need to know about transitioning to Shared Services Desktop Support is below for your quick reference.

 

Our lean service operation has been an option for the campus since July 2014, and this now includes Desktop Support.  We are focused on delivering quality to the customer through process improvement and your feedback is greatly valued <insert link>.  We appreciate all the effort each of you put into helping us make this move a success.

 

The New Look and Feel:

Windows 10 operating system

Your computer has been reloaded and added to the campus ADS domain. Please reference the User’s Guide, link is available under the Important Notes section below, this will help guide you through the new look of your system and introduce you to some new talents that come along with the new setup.

 

Office 2016 Suite

Working together just got easier with the upgrade to Office 2016 Suite.  We have a collection of training resources available for you to use at your own pace, please see the additional links section below.

 

What’s Changed:

Software Center    

This is a self-service software portal through which software programs are made available for procurement and allows users to browse and download applications.

 

Important Notes:

Help is a click away

If ever you need technical assistance, we’re here to help.  On very computer, you’ll find an icon that will take you right to the Web Help Desk work order system. To start a new request, simply click on the START button, navigate and click on "All Apps" list; scroll down to the letter "S" and click on the "Shared Services Desktop Support" icon.  Log in with your UCR NETID and password, and click on “Log in.” Simply fill out the information, the best you can, and a technician will be in contact with you shortly.  Once you have filled out the form, you will receive an email confirmation of your request.  Use this link to add additional information after your initial submission, or follow the progress of your work order, to completion.

  

User’s Guide: staff.basit.ucr.edu/ops/_layouts/WordViewer.aspx.

 

 

 

Additional Links:

Office 2016 New Features

Training for Office 2016 can be found by going to R’Space, clicking on Lynda.com under authorized applications, and then searching for Office 2016 in the top right search box.  Employees have unlimited access to thousands of online tutorials and training in a variety of software suites and programs.

 

Additional resources to help you learn and grow with your abilities in One Drive, may be accessed on Lynda.com or you can review the following web sites that provide helpful information:

 

OneDrive Help: https://support.office.com/en-us/article/OneDrive-help-5943c2b9-fafc-4cb4-95c0-9cc73fcabb30

 

FAQ: http://cnc.ucr.edu/office365/faq.html

 

Office 365 Resources

Training:  Office 365 Applications http://cnc.ucr.edu/office365/applications.html

 

Categories: What's New

View Archived Stories

How do I start a project?

Project Title Department Technical Resource
  • What do I do about Software Update Notifications?

    In order to maintain the security and reliability of commonly used third party software, the following software packages are updated beginning the third week of each month based on the availability of the update:

    • Adobe Flash Player
    • Adobe Reader
    • Apple QuickTime
    • Java
    • Mozilla Firefox

    All software updates are thoroughly reviewed and tested by BASIT system administrators prior to any release. Any pop-ups or notifications regarding updates to these software packages can be and should be ignored. To ensure successful delivery of these updates to your workstation, please be advised of the following maintenance window and system conditions:

    Maintenance Window:

    Software updates are first scheduled and deployed during the hours of 7:00 pm - 7:00 am. After this initial maintenance window expires, only the system conditions listed below apply.

    All of the following conditions must be true for the software to install:

    • System is turned on
    • System is logged off
    • System is not locked

    The updates will only install when your workstation is logged off and not locked. If you are using your workstation during the scheduled maintenance window, the updates will automatically schedule to the next time you are logged off.

    Any questions or concerns regarding these updates can be submitted via our service request system available at http://basitservice.ucr.edu. Please select "Software" under the request type along with the software package name for example "Adobe Reader." In addition, any information with regards to the scheduling of future updates can be found at our main website available at http://basit.ucr.edu.

  • Where can I learn more about email?

More Information

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

Career OpportunitiesUCR Libraries
Campus StatusDirections to UCR

Department Information

Computing & Communications
Computing & Communications Bldg.

Tel: (951) 827-4741
Fax: (951) 827-4541
E-mail: helpdesk@ucr.edu

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